Customer Testimonials

DealerRater logo
DealerRater Jan 16, 2022

Great costumer service, constant communication from my service advisor. I would prefer to get a more comparable car when I receive a loaner.

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2022

They were more than courteous and professional.... Great overall!! Speedy service and more than attentive.

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2022

Excellent customer service support!! The service person set up my appointment, Thank you 😊 The person recieved my car, Thank you, Thank you!!

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2022

Service is quick and efficient. Commication is on going through the service and is ready when promised. Roger in service is the best. We have company pickup trucks and he keeps us running with very little down time. Thanks for the great service

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2022

They did what they said they would do and were expedient and polite about doing it.

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2022

They be always take care of me. I feel at home with Pines Ford. Thanks

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2022

I was helped by Neil and he was very knowledgable! He made the experience very easy.

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2022

The whole staff at Pines Ford has been wonderful as always and this is why we keep coming back to them over and over.

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2022

The direct text of the status was great and the timely turnaround of my repair as well

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2022

Great service and help like the staff was very happy when I left the shop

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2022

A 90 minute oil change took 2 1/2 hours. I arrived at 7:00am. Unacceptable

Read at DealerRater

DealerRater logo
DealerRater Jan 15, 2022

My service Advisor was extremely amazing… will come to him again . He took care of me

Read at DealerRater

DealerRater logo
DealerRater Jan 14, 2022

Roger my service adviser is outstanding and always makes great recommendations focusing on the customer first.

Read at DealerRater

DealerRater logo
DealerRater Jan 14, 2022

Marco was great. A pleasure to work with. He was honest and reliable when communicating about service.

Read at DealerRater

DealerRater logo
DealerRater Jan 13, 2022

So far I have not been disappointed with the service I have received at Pines Ford.

Read at DealerRater

DealerRater logo
DealerRater Jan 13, 2022

Great service thanks as always I appreciate your help in doing things that improve the vehicle performance

Read at DealerRater

DealerRater logo
DealerRater Jan 13, 2022

It has a comfortable atmosphere, it has friendly employees, it does not pressure you to purchase it makes you seem to be in control.

Read at DealerRater

DealerRater logo
DealerRater Jan 13, 2022

Very friendly & helpful staff. Getting my car serviced was easy to schedule & the wait time was not bad.

Read at DealerRater

DealerRater logo
DealerRater Jan 13, 2022

Excellent experience excellent customer service A huge shout out to Eric Vasquez to making a dream car come true, definitely purchasing another vehicle on this dealer

Read at DealerRater

DealerRater logo
DealerRater Jan 12, 2022

Is a good dealer nice attention people to, very nice I have my oil change in a record time I like

Read at DealerRater

DealerRater logo
DealerRater Jan 12, 2022

My experience with the service was great As allways i appreciate the service i get.

Read at DealerRater

DealerRater logo
DealerRater Jan 12, 2022

Chris was excellent in communicating the status and details around the service. Look forward to continuing the service of my vehicle at Pines Ford vs another repair shop..

Read at DealerRater

DealerRater logo
DealerRater Jan 11, 2022

Everything was very good, Roger the service manager was very professional, and the timing he said my vehicle was done.

Read at DealerRater

DealerRater logo
DealerRater Jan 11, 2022

Cordial staff. Excellent customer service. Have taken our 2011 Ford Fusion to Pines Ford ever since we purchased it used back in 2012.

Read at DealerRater

DealerRater logo
DealerRater Jan 11, 2022

Every time I go to Pines Ford Lincoln I get good customer service and fast service I thank you for good customer service.

Read at DealerRater

DealerRater logo
DealerRater Jan 11, 2022

Great people , very professional, nice and clean premises, good environment, excellent service department, good managers

Read at DealerRater

DealerRater logo
DealerRater Jan 11, 2022

Robert Garcia always takes great care of us that’s why I always recommend him.

Read at DealerRater

DealerRater logo
DealerRater Jan 10, 2022

For all ford related service concerns. I have been going to Pines Ford since 2011.

Read at DealerRater

DealerRater logo
DealerRater Jan 10, 2022

The salesman Roger was great, in the price was wonderful.. Keep up the good work.

Read at DealerRater

DealerRater logo
DealerRater Jan 10, 2022

Chris dis an excellent job handling my truck and getting done what needs to be done

Read at DealerRater

DealerRater logo
DealerRater Jan 10, 2022

Roger is very knowledgeable and helpful to meet my needs and provide the best possible service.

Read at DealerRater

DealerRater logo
DealerRater Jan 9, 2022

Everything went very well my appointment and everyone was very helpful . I will be back

Read at DealerRater

DealerRater logo
DealerRater Jan 8, 2022

The dealership was pretty clean and stocked with food and refreshments which was nice. But my favorite part was interacting with my service person Kenny Gilman, who was amazing and charming; he deserves a raise or promotion, at least recognition of his great customer service. This Ford is out of my way because I live in Coral Springs but I’d love to come back, only because of Kenny Gilman. And I’d also like to thank the tech, sorry I don’t know his/her name, but thank the tech for doing such a great job.

Read at DealerRater

DealerRater logo
DealerRater Jan 8, 2022

Good courteous service. They like to accommodate me when I need transportation in the times I have to leave my car.

Read at DealerRater

DealerRater logo
DealerRater Jan 8, 2022

Service was very nice. Technician was also very helpful. Everything was done in a timely manner

Read at DealerRater

DealerRater logo
DealerRater Jan 8, 2022

Great dealership for service. Need to work on calling the customer back to advise on the problem and when the vehicle is ready

Read at DealerRater

DealerRater logo
DealerRater Jan 8, 2022

Marco is the best. Recently did my breaks and it was quick and easy. Thank you

Read at DealerRater

DealerRater logo
DealerRater Jan 7, 2022

Convenient and easy to set appointments, honest reps and fair prices, highly recommend the peace of mind that comes with dealership maintenance and repair services.

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

Good service. Cost to much for an oil change Labor and wait time -4 hours to long.

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

It was great it was really really great it was great it was really really great

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

They were nice, they tried to do what they promised but one thing broke after I got home, I'm assuming they take the cheapest route in repairing a car

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

Great Service . Peter was My Manager and everything was taken care of Awesome. Great Job!

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

The service was performed perfectly fine, and in a timely manner. My issue was with having to wait for the warranty to pay their part. My biggest concern was calling multiple times to find put the status of my claim, being sent to voice mail. I found out several hours later that my service advisor was off that day. IF they are off the operators should be advised so we can ask for someone else. Luckily I asked to speak to the Service Manager who contacted the warranty company and was able to release my car to me.

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

Very knowledgeable and courtiers staff.. I 'm comfortable being there. Thank you for the service.

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

Un servicio excelente lo fue cuando la compra y las dos veces de cambio de aceite . Fue muy agradecido recibir mi carro limpio y con un trato muy bueno..

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

I don’t like the fact that they didn’t change a part that is should be covered by the warranty very disappointing I might not get another Lincoln

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

I can honestly say that I totally appreciate the service and level of professionalism that’s always extended to me and my company whenever we enter the premises.

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

Very concerned about what needs to be fixed and keeps you updated on what is coming up next for maintenance on the vehicle

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

Terrific service. Friendly people. First class car service. I will always return to get my Lincoln MKZ serviced at my favorite Lincoln dealer. They even washed my car and made me feel at home.

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

Service was timely and of high quality. The personnel was very courteous and helpful, too.

Read at DealerRater

DealerRater logo
DealerRater Jan 5, 2022

Very helpful turned everything around in a very short time Special thanks to Marthlene Sales Manager And Meshi Haliva

Read at DealerRater

DealerRater logo
DealerRater Jan 5, 2022

Ninfa Reyes was amazing. Never, never had any service advisor call me or answer my voicemail. Keep her, she is an awesome employee

Read at DealerRater

DealerRater logo
DealerRater Jan 5, 2022

Prompt friendly service to satisfy my needs...regardless if you don't have an appointment ...And A FREE CAR WASH!!!..

Read at DealerRater

DealerRater logo
DealerRater Jan 5, 2022

Marco Garcia does a great job of communicating and setting expectations. Very clean dealership. Excellent service.

Read at DealerRater

DealerRater logo
DealerRater Jan 5, 2022

Marco Garcia is the person that I deal with in the service dept and he is brilliant - great to work with - always shoots straight and makes sure things are done right.

Read at DealerRater

DealerRater logo
DealerRater Jan 5, 2022

From appointment to service day, I get timely updates from my Service Advisor Cody Wilson. .

Read at DealerRater

DealerRater logo
DealerRater Jan 5, 2022

He has a great altitude and great personalities, he knows how to handle the people

Read at DealerRater

DealerRater logo
DealerRater Jan 5, 2022

I have always had a very good experience when I bring my car for service. Very good attention from staff, responsibility, good service to the car, very good waiting area.

Read at DealerRater

DealerRater logo
DealerRater Jan 4, 2022

My intake person was Nenfa and she is the best you have. I always ask for her. My one complaint is I bring 3 different vehicles there for service and I really need a ride home. I was told you have a 12 mile rule and I live 13 miles away. Seems like that mile or two can be forgiven with the amount of business I do there. I would like an answer.

Read at DealerRater

DealerRater logo
DealerRater Jan 4, 2022

The service department always gets it right the first time. They diagnose the he problem and do what they say needs to be done.

Read at DealerRater

DealerRater logo
DealerRater Jan 4, 2022

Great experience, incredible staff. They worked as one in order to satisfy my request. Furthermore, the sales woman Marti, always answers the phone and is willing to help.

Read at DealerRater

DealerRater logo
DealerRater Jan 4, 2022

Me siento contento porque siempre soy bien atendido por el personal q trabaja ahi y por su buen servicio al cliente

Read at DealerRater

DealerRater logo
DealerRater Jan 3, 2022

The staff always provides excellent service. Very attentive to your questions and concerns. Keep you updated on repairs to your vehicle. Thank you Pine Lincoln for helping me feel at ease whenever I leave my vehicle in your care.

Read at DealerRater

DealerRater logo
DealerRater Jan 3, 2022

Excelente servicio muy buena atención son muy amables estoy enamorada de mi carro lo amo

Read at DealerRater

DealerRater logo
DealerRater Jan 3, 2022

Me and my wife took our vehicles for service, everything was good at this place

Read at DealerRater

DealerRater logo
DealerRater Jan 3, 2022

No pressure to sale, wonderful people. The mechanic shop very reliable and professional. Minimum time waiting

Read at DealerRater

DealerRater logo
DealerRater Jan 2, 2022

I have been going there for about 10 years and they always were very helpful and friendly. They provided very good service and good advice. That’s why I will be coming back to get a service and when I am ready I will buy a new Lincoln there, nowhere else!

Read at DealerRater

DealerRater logo
DealerRater Jan 1, 2022

Padro my sales rep was very professional and friendly. He made sure I was out of there very fast.I would definitely recommend my family and friends

Read at DealerRater

DealerRater logo
DealerRater Jan 1, 2022

Hicimos un buen negocio. Aunque despues de hecho el teato supimos q nos pudieron gaber dado mejor precio.

Read at DealerRater

DealerRater logo
DealerRater Dec 31, 2021

A mouth go I had my F150 oil change the tech said 2hours.did it in less then hour l appreciate

Read at DealerRater

DealerRater logo
DealerRater Dec 31, 2021

Kenny in service and Erica in sales is the best! Great service! Very pleased! Highly recommend!

Read at DealerRater

DealerRater logo
DealerRater Dec 31, 2021

Jorge V. in sales and Roger R. In the Service department is absolutely amazing. They are honest, personable and straightforward with your concerns. I am always satisfied when I leave because they go over and beyond to ensure I leave their department happy. Once you go their the very first time they treat you as if you are family. I highly recommend these two if you are look to purchase/service your Ford.

Read at DealerRater

DealerRater logo
DealerRater Dec 30, 2021

Service is great, friendly and fast. I’ve always been very pleased with the friendliness of the staff and the willingness to help.

Read at DealerRater

DealerRater logo
DealerRater Dec 30, 2021

Check, double check and triple check. I signed papers for a new car with 22 miles and because I wasn’t familiar with the dashboard, I didn’t realize until I drove off the lot that the actual miles was 222 miles. I informed the salesman and asked to have the situation rectified by being provided a trunk shade free of charge. He said “the manager would have to approve that” and I never heard back. As the saying goes, buyer beware.

Read at DealerRater

DealerRater logo
DealerRater Dec 30, 2021

This dealership is the best in the west and Joe Abraham is number one in my book he is a man of his word loyal responsible Ben’s over backwards to help you

Read at DealerRater

DealerRater logo
DealerRater Dec 30, 2021

Amazing excellent quick fast best of the best advisors techs and sales 2nd to nine

Read at DealerRater

DealerRater logo
DealerRater Dec 30, 2021

Very good an fats service. Good advisor and nice place to buy your next car.

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2021

Great service and understanding of what the customer needs. Guillermo was very understanding and went about and beyond. And the general manager was outstanding. Came to see us and how the process was going, talk about customer service.

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2021

Excelente atención, en todo momento me sentí a gusto, no me senti presionado la atención fue buena

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2021

I received excellent and professional service from my service advisor, Roger! Thank you Pines Ford.

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2021

Muy buena atención del personal estoy enamorada de mi carro 🥰 gracias a Omar por su atención

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2021

Timely with updates and ready when promised. I would recommend them should you need your vehicle repaired.

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2021

Peter is knowledgeable and keeps you informed of your vehicles progress. I was satisfied with my vehicles service.

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2021

Great experience. From beginning to end.i will definitely use this dealer again for future purchases

Read at DealerRater

DealerRater logo
DealerRater Dec 28, 2021

My service person was very kowledgable of my truck and advised me of my truck festures.

Read at DealerRater

DealerRater logo
DealerRater Dec 28, 2021

Joe is the best goes above and. Beyond gets the job done right the first time

Read at DealerRater

DealerRater logo
DealerRater Dec 28, 2021

Very awesome buying experience . Everyone was very nice and everything promised was done and done in a timely fashion. Great job!!

Read at DealerRater

DealerRater logo
DealerRater Dec 28, 2021

Great customer care and vehicle care from Joe and rest of the crew, thank you

Read at DealerRater

DealerRater logo
DealerRater Dec 28, 2021

Excellent help with my oil change. I walked in and was helped right away. Thank you!

Read at DealerRater

DealerRater logo
DealerRater Dec 28, 2021

Very professional service and nice people who did everything they could to make my experience a good one.

Read at DealerRater

DealerRater logo
DealerRater Dec 28, 2021

The Service was fast, courteous and Great! I will definitely be using them again. Great

Read at DealerRater

DealerRater logo
DealerRater Dec 28, 2021

I’ve always been satisfied with the service at Pjnes. Marco makes doing business easy.

Read at DealerRater

DealerRater logo
DealerRater Dec 28, 2021

Environment was quiet, neat, orderly and clean. Atmosphere and associates were very pleasant to work with. I love the breakdown of quote before service and feeling of confidence when my vehicle was completed. the associate appeared not to be annoyed in explaining and answering my questions (this was important to me).

Read at DealerRater

Cars logo
Cars Jun 1, 2021

Efficient, thorough, reasonable. Pleasantly surprised with the purchase experience of my Cosair!

Cars logo
Cars Apr 3, 2021

professionalism and personalized attention Mr Pedro Martinez

Cars logo
Cars Aug 15, 2020

I had a great experience purchasing the car, I enjoyed the quality and profesional service of the staff

Cars logo
Cars Jul 19, 2019

Gus and Mundy did a great job assisting me with the purchase of a Jeep Liberty for my daughter. Gus was very patient as I took the car for a test drive and carefully looked through and touched everything to ensure it worked as promised. Mundy was great at getting the price where I needed it to be. The car is in great shape and I look forward to my daughter having many wonderful years with her "new" Jeep. Thanks again Gents!

Cars logo
Cars Aug 14, 2018

Ninfa Reyes is a wonderful Service Advisor and always has a smile on her face. She always listen to my concerns and has them address.

Cars logo
Cars Apr 25, 2018

Meshi was extremely helpful with getting us the car we were looking for at the right payment. From beginning to end, she was very upfront and showed a lot of initiative in wanting to do whatever she could to make it a great experience. She was not pushy at all, and made the process very relaxing and comfortable. She also explained the vehicle features and help set up the phone in the car. My first purchase with lincoln and I will definitely be back to see her for my next car. Great customer service! Our salesman, Meshi, was outstanding. She ...

Cars logo
Cars Mar 11, 2018

Everyone I worked with; Eddie D, Tony, Gilbert, and Hayden were exceptionally nice, willing to work with me and not give up on me knowing how much I was interested in buying a vehicle with them. I was very happy with my purchase. Awesome 2012 RAM 1500 Big Horn.


Leave Us A Review